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Notice of Pricing Change, Policy and Business Updates
Hello Valued Client
In order to continue to provide quality grooming in my one-of-a-kind location, the pricing scale and structure at So Fetch & So Clean Dog Grooming will be changing and policies will be updated effective August 1st, 2026. Because of the rising popularity in mixed breeds, specifically poodle mixes, a.k.a doodles, it has become extremely hard to set a price using the method I started with 17 years ago. Most dogs I saw were breed standards, meaning their coats, temperaments, and cut lengths were easy to predict. Doodles are completely unpredictable in every way. Dog breeding is not regulated legally. This means ANYONE can breed dogs and say whatever they want about the breed to make more money. People have been lead to believe doodles are la ow shed and easy to maintain breed that has “standards “. In reality, some poodle crosses shed heavily, need constant at home maintenance, regular grooming, have unpredictable behaviors, are not recognized by the AKC and have no standard at all. For Groomers, this can make pricing very difficult.
New Pricing Scale
I will be going to an hourly pricing scale for my services with additional charges as needed. My hourly rate for the remainder of 2026 will be $50.40 an hour + sales tax. Sales tax is currently an additional 9.25%. I will no longer charge for extra services such as a Shed-less Treatment or specific shampoos. Whatever a specific dog needs, they will get. Anything requiring more product and time will cost additional. If your dog has a couple mats that do not add a significant amount of time to the appointment, you will not be charge an additional fee.
Additional Charges or ”Up Charges” include:
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Full Body Shave De-Matting with a Dirty Coat + $4.20 every 5 minutes until shave down is complete
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Dirty Coat Requiring Additional Bathing + $10.00 - $15.00
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Heavy Shedding + $4.20 every 5 minute until majority of hair is removed
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Aggressive Behaviors + $5.00
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Anxious Behaviors + $5.00
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Early Drop Off greater than 1 hour + 5.00
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Late Pickup greater than 1 hour + $5.00
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Defecating and/or urinating resulting in additional bathing or laundry + $5.00
The listed items require extra products, more time and knowledge, kennel space, and additional wear of my equipment, tools, and my body. Appointments are scheduled with the expectation that the dog has been properly maintained at home between grooming (brushed, kept de-matted, bathed when needed, and shedding maintained). All dogs require routine maintenance at home, it is not the responsibility a groomer to deal with weeks of an unmaintained coat in a few hours.
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I have to charge enough to keep my business running while making sure I am given a livable wage that reflects my 17 years of professional grooming and knowledge in pet industry
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Time stamps from text messages, my security camera, a stop watch, and scheduling program will be used to determine the time length of each dog
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I will include the final total by text when your dog(s) are ready for pickup
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Receipts for all transaction types are available on request
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If you prepay for the groom and you dog(s) groom includes additional charges that were not known at drop off, you will be notified and required to cover the additional cost at pickup
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If you recieved a text from me late last year with a set price for 2026, I will still honor that price until the end of the year. HOWEVER, you will still be subject to the listed up charges
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Owners most likely to see a price increase greater than $10.00, have dogs around 40 pounds and up
Please TEXT me if you would like an ESTIMATE for the new pay scale
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Aggressive & Anxious Behaviors - Aggressive and anxious behaviors include excessive panting, drooling, urinating and/or defecating, crying out or being vocal, pacing, excessive yawning, licking, lowered tail, snarling, growling, and bitting at tools, equipment, or groomer. This charge will be added to dogs with any of these behaviors that directly causes the appointment to take longer, increases the risk of injury to the dog or groomer, or leads to the groomer needing to use more body strength and equipment in order to finish the groom. Dogs who bite directly at me, will immediately have their restraints adjusted to restrict movements and a muzzle will be used if needed. If the dog makes me feel unsafe or I’m unable to finish the groom safety, the owner will be contacted immediately, I may recommend seeing your vet for medications or you may not be able to schedule with me for future appointments.
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Defecating and/or urinating resulting in additional bathing or laundry - This charge will be used with dogs that routinely relieve themselves as soon as they are dropped off. I have quite a few dogs who will urinate or defecate on the floor or in the kennel as soon as they arrive to every appointment. Please allow yourself enough time to let your dogs out at home to relieve themselves before their appointment. You can also bring your dogs to their appointment on a leash instead of carrying them to allow them time to use my yard before they enter as well. I would much rather clean up my yard then my salon floor or kennels.
Policy Updates All policies are located on the Policies & Forms Page
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Pricing & Payments - updated to reflect new pricing scale
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Drop Off & Pick Up - Added: Please communicate drop-off and pick-up times during scheduling or 48 hours before appointment.
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Appointment Scheduling - Added: DO NOT ASSUME YOUR DOG WILL TAKE THE SAME AMOUNT OF TIME AND COST THE SAME EVERY APPOINTMENT! Different cuts for different times of the year (seasonal shave downs and all over trims for colder weather) can take longer!
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Aggressive Dogs - Section has been changed to “ Aggressive and Anxious Behavior”. Added: Dogs with extreme anxiety and display behaviors that can cause accidental injuries to the dog or groomer or result in a groom not being finished or well done include: Uncontrollable shaking, Stiff while grooming, Excessive panting, Drooling, Urinating or Defecating, Crying out or being vocal, Pacing, Yawning, Licking, and Lowered Tail
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Anal Glands, Ears & Nails - New Section please read fully
Business Updates and Reminders
Report Cards - I will start sending digital report cards by text at the end of the day after your dog(s) appointment. Because my schedule is extremely tight, I do not have the time I would like to discuss the groom sessions. Report cards will allow me to communicate behaviors, anxiety, health concerns, and more
Bandannas, Bows & Fragrances - If you do not want a bandanna, bow tie or fragrance please let me know. All finishing products do not cost anything additional are completely optional
Pickup - Please DO NOT physically come back to the shop to see if your dog is ready for pickup! This distracts me, causing me to lose my place and forget things and all good behavior and standing still from your dog, goes out the window as soon as they see you! They become anxious and wiggly then I have to try to finish them safely like that. Grooming is completely unpredictable and no cut is ever the same. DO NOT ASSUME THE GROOM WILL TAKE THE SAME AMOUNT OF TIME EVERY TIME! IF YOU HAVE NOT RECEIVED A CALL OR TEXT, YOUR DOG IS NOT DONE! If you want to check-text me.
Scheduling - I have had some issues with clients dropping their dogs off for appointments and then asking me if I can get them done sooner so they are able to make it to other appointments or something. Rushing me and your dog puts us both at greater risk of injuries and additional stress. As stated, grooming is unpredictable. I ask that everyone respect my time and my craft by scheduling your appointments accordingly. Also, if you need to reschedule an appointment, please keep in mind that I am typically booked about 6 weeks out in advance. Plus over half of my clients book out for the whole year. I will work with everyone the best I can but I will not overbook myself to squeeze your dog(s) in ASAP. With proper at home maintenance, your dog should be able to go extra time if they are booked out further than normal. Otherwise, you may need to try to find anther groomer that can get you in sooner
Communication My hours are Monday through Friday 8:00am - 5:30pm I will no longer be responding to any text or calls when I am not “on the clock”. If I get done with all my appointments by 3:30pm, I leave my work cell in the salon and any messages will be returned the following work day. Texting will be the fastest way to get a response from me during working hours. Texting allows me to respond in my own time. I don’t have to stop a groom, shut off any equipment, and put the dog away with texting. Most questions and concerns in grooming are not emergent and can be dealt with though texting.
Facebook - Please follow my Facebook page for up to date communication involving the business, tips about grooming and to access your photos taken at the end of each groom
New Clients - I AM ABSOLUTELY NOT TAKING ANY NEW CLIENTS OF ANY KIND FOR THE FORESEEABLE FUTURE!!!!! My goal was to allow myself allow myself an additional day off during the week once a month for appointments and a day for myself, but that has not been the case. I have a hard time saying no to people resulting in me overworking myself. Currently it is hard for me to take breaks between appointments to use the restroom or eat and if someone needs to reschedule, I typically have to double book myself to make it work.
I also have carpel tunnel severely in both my wrists coupled with pain and mobility issues in my right elbow from my years as a groomer. It causes me continuous issues that I have been dealing with for years and I will be needing surgery to correct with the carpel tunnel at some point in the not so distant future. The recovery time for this procedure is 5-6 weeks - giving me another reason why I cannot take on any more dogs. Nothing has been scheduled at this point and I will continue business as usual hopefully for another year or so.
Salina unfortunately does not have enough groomers to cover the massive amount of dogs it has and I want to take all of them, but I’m only one person and there is limits to what I can do. I highly recommend before anyone considers getting another dog, they check the availability of the groomers in town-especially on breeds over 40 pounds!
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